My entire experience with this has been appalling. I tried to purchase a set of cookware from them and it was (falsely) flagged as a fraudulent transaction and cancelled multiple times, with an email redirecting me to customer service for review, which I did only to be told to reorder and get rejected again, to the point I got an email saying that I couldn't order anything from the account ever again, and then another email right after saying I could re-order it. Eventually I got a box of cookware after a week of trying to sort it out. However, the item that was sent was a similar looking cookware set but with different branding and the box said that the item was not oven safe. The entire reason that I bought this set to begin with an kept persisting with trying to buy it after the repeated fraudulent transaction issues was that it was oven safe as I like cooking omelettes and casseroles which are half cooked on the stove and half in the oven. I contacted customer service to say that the box says the item isn't oven safe and they sent me screenshots of the product description on the website that said it is oven safe, and I replied that the item they had sent says it isn't. They then said that they must have sent the wrong item and would I had to return it to them and they would send me a replacement. This morning I got an email saying that they had sent the right item but the online information was wrong and it is definitely not oven safe and cancelled the replacement order and asked if I wanted to keep the item that didn't do what I bought it for or get a cash reimbursement. At this point that is the MINIMUM they could do after wasting so much of my time. Then this afternoon I got another email saying that when I return the item they will issue me with store credit in 3-5 business days. I don't want store credit because 1) they literally don't have a set of pans that does what I want so the credit would not help me get a set of oven proof pans for a similar price, 2) its already been over a week and I don't have any cookware in my new house and don't want to wait another week not being able to cook the food I've already bought or waste more money buying interim cookware, and 3) I wouldn't want the credit to buy anything else either because this is an awful company and I never want to deal with them again and you shouldn't either. I am honestly a very patient person and I always try to be polite and understanding with the individual customer service personnel I interact with because it isn't their fault the system is dumb, but seriously I'm at my wits end. I've never been messed around in so many different ways by one should-be-simple transaction. Long story short, if you want oven safe non-stick cookware, or probably anything really, go LITERALLY ANYWHERE ELSE.