Most ridiculous and unprofessional customer service you can ever get in UK, I ordered an AC on 13/06/2023 which was estimated to be delivered on 21/06/2023. Initially the tracking number showed that its sitting on XDP distribution unit since 16/06/2023, after chasing and chasing I was finally informed its been lost by the carrier. Then promised to deliver the replacement unit by 30/06/2023 the latest. After calling on 28/06/2023 to reconfirm delivery date, I have been told a new story that now it will be shipped on by 30/06/2023 the latest and not before, with new "estimated" delivery date of 06/07/2023. Today is 01/07/2023 and if its been shipped I would have received a new tracking number, which I haven't, meaning its still not shipped. Wayfair ridiculous policy do not allow you to cancel your order and buy the same product from another decent supplier, they ransom your payment for their mess ups and blackmail their customers to stay and bear their horrible service. Unbelievable, never buying with them again.