We have ordered two different bookcases from Wayfair. Both items were listed in stock. Both items were delayed, yet we were only notified of the delays each time the very day the bookcase was to arrive at our doorstep. Very little information was given on their website. Phone calls to customer service also gave similarly vague details. It was only after we escalated an issue to a supervisor that we found out that the first bookcase had supplier issues and wasn't even being made. Why were we not notified of this? After we cancelled this order, we were given a 10% coupon that didn't arrive. I had to call customer service again to make sure they sent it out (apparently it was checked to be sent out, but the supervisor never actually hit the "send" button). When we ordered the second bookcase, again listed in stock, we noticed that our first bookcase we wanted was somehow conveniently listed as out-of-stock on their website--only after we had our issues of multiple delays. The day our second bookcase was to arrive, we get an email that the item was delayed. Again, vague details, and I had to call customer service who confirmed that this was indeed another supply chain issue. The artificial delay of needing to wait for 6 more weeks was actually placed by Wayfair, not the supplier. In fact, if I didn't call, the likelihood that in 6 weeks time I would get another email from Wayfair saying the item was delayed was quite high. The worst part of this is the supplier for the second bookcase is actually the same supplier as the first bookcase we purchased, which begs the question why didn't Wayfair flag all products from this supplier as backordered or out-of-stock when this issue with this supplier was escalated to their investigative departments? From a customer's end, I shouldn't have been able to purchase that second bookcase and then wait 2 weeks for the same poor result. Don't buy from Wayfair. Unreliable and poor customer resolutions.