I ordered a chair over a month ago, and it was supposed to arrive within 48 hours. DHL tracking initially said it would be delivered on Wednesday, so I took a day off work to wait for it. However, it never arrived and I didn't receive an explanation - waited the whole day! The delivery date was then suddenly changed to the next day, so I took another day off, but still, there was no delivery and no explanation. When I contacted Wayfair, they didn't have any information about what happened. On the third delivery attempt, the chair was left nowhere near my flat (as photographed by DHL) and in an area where thousands of people pass by, and unsurprisingly it got stolen. I had to involve the police to go through CCTV footage. The fourth delivery attempt didn't happen at all. In frustration, I changed the delivery location to a suggested drop-off point to make it easier for DHL (and pay for a taxi myself from drop off point to home). However, despite it being the fifth scheduled delivery date, there was no show, not even to the drop-off point. I'm still waiting for my chair. I've spent a lot of time on the phone with Wayfair and sent over 5 emails, but the replies I receive are generic and don't address the issues I've faced nor do they give me any clarification on why it has got to this point. I don't think I've experienced anything like it before. Essentially, I've paid for the chair, but I still don't have it. The latest response from customer service is to wait and reassess the situation when it arrived. When I asked, 'when will it arrive?' they didn't respond! It's been an awful experience with customer service, and there's been no resolution. I regret buying the chair from Wayfair because it seems like no one is taking my issue seriously or willing to help, but they are more than happy to keep my money. I have been incredibly patient and understanding, but after the fifth failed delivery, countless hours chasing, emailing, phoning, two non paid days off work, and a lot of time speaking to the police, I am now just fed up.