never leave bad reviews on companies but with wayfair and this product an exception is being made. By looking at reviews here I'm not the first
I firstly waited well over the estimated delivery time for product.
Once arrived I started to put together to find a couple screws missing, not an issue I work around that but then found a shelf missing. To make matters worse it clearly wasn't new as dirty on doors.
I contacted Wayfair and waited ages for a reply then final got one. Product over £150 told they'd refund me a discount of £7.50, or me to dismantle after spending 2hrs putting up and go out my way to send back. So parts missing and clearly not new but I have to do everything.
I spoke with I won't say names but told senior resolution manager, who claimed best they can do.
I'd rather give it to a charity shop then except the £7.50 but even they might not want it.
I'm that annoyed at the way wayfair have treated the issue. Customer service more like got your money don't care now.
Looking at contacting directors but if anything like customer services they won't cares.
1 year ago
Wayfair has a
1.5
average rating
from
2,252
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