I ordered a vanity light that looked like would go well in my newly remodeled bathroom. Unfortunately, when I opened the box, the finish was very different from what it looked like in the photos and it didn’t match the existing decor. I returned it to Wayfair and that’s when the nightmare began. The first thing that surprised me was the fact that I had to pay for the shipping to send it back. Next was the fact that they charged me a re-stocking fee, and the kicker was that I had to refund Wayfair for the shipping cost of sending the light to me in the first place. That’s all bad, but it isn’t the end of the drivel. Whenever I open any kind of account that requires payments, I always opt for automatic payments that cover at least the minimum amount due. As with every other account that I have, I signed up for automatic payments to be made to Wayfair. When I checked the balance of my account it showed the full purchase price of the light, so I assumed that the following month would show that the light was returned and balance would be zeroed out because I already paid for shipping it back. Instead, it showed a credit for the returned light which was less than the price that I paid for it and still had a rather high balance due. I called “customer service” , in quotes because of the lack of actual service. I was told that the reason for the lower amount for the return was due to a re-stocking fee and for the cost of shipping. Though I was angry about the re-stocking fee, I felt that there was nothing that I could do about it so I didn’t argue about it. I did, however explain to the woman that I was talking with that I paid for the shipping to send it back. She replied that there may have been a mistake and that I should check the balance again next month. I checked the balance again and was shocked to see that even though I didn’t purchase anything since my vanity light purchase, the balance due increased! Of course, I called “customer service“ again and was told that I was being charged a late fee for a missed payment. I told the woman that I was talking with that I signed up for automatic payments and there shouldn’t be any missing payments ever. She put me on hold and then told me that she sees that I signed up for automatic payments and that the fee would be removed. I then asked her why three was still ANY balance due because I had already paid for shipping the light back and the re-stocking fee should be covered by the minimum balance due. She assured me that everything would be sorted out and that my balance would be zeroed out. The following month reflected another late fee and of course a very high balance due. I called again and was told that the shipping charge was never paid. I told the woman that I was talking to that I paid FEDEX directly in their shipping office and that I still have the receipt. Imagine my surprise when she told me that I was responsible for refunding Wayfair for the “free shipping “ when they sent the light to me. I was livid at this point and simply wanted to end any involvement with Wayfair. I paid the account off immediately and thought that everything going forward would fine. However, Wayfair wasn’t done yet! They reported late payments to the credit bureau and completely ruined my credit score. I have 27 open credit accounts and all but one of them shows 100% on time payment history. After four failed attempts with Wayfair to correct their own errors I did direct disputes through TransUnion to no avail. One star given, ZERO stars deserved. Wayfair; You’ve got NOTHING that I need!