Login
Start Free Trial Are you a business?? Click Here
Harriet Purvis
Do not use!! FALSE & MISLEADING ADVERTISEMENT and HORRENDOUS customer service. I have listed below a simple time line of my frustrating purchase. IN A NUTSHELL I HAVE ENCOUNTERED EXREMELY POOR CUSTOMER SERVICE, HIGH RETURN CHARGES FOR UNOPENED PRODUCTS, MISLEADING IMAGES, FALSE ADVERTISEMENT ON GOOGLE. Typed into google "DINING TABLE SET WITH CHAIRS" Wayfair came up at a suitable price, with an image of a table and 4 nice chairs. I clicked through to the link and made my purchase (without opening addition areas of the listing) as I saw the stars on google and thought I could trust them. Few days later a box arrived. Thankful I read on the side before opening it was a single unit (just a table). Immediately contacted Wayfair who stated AS LONG AS THE BOX WAS NOT OPENED I could return the item (another con as most people would have dived straight in. I raised a case and stated I WASN'T HAPPY AS I FEEL THE PRIMARY IMAGE IS A MISREPRESENTATION OF THE ITEM. There response was basically it says "excluding chairs in the listing" I have looked for this and it does say it, on an additional hidden unopned area of the listing and not on the landing page where i purchased from. I asked to return the item. They said i must pay £8.00 plus to return the item as long as the box is unopened. I feel cheated and very much ignored about the issues raised. I have never complained but this company is NOT a reputable one. I have wasted over a week of my time, lost money and become rather frustrated. AVOID AVOID AVOID
8 years ago
Read Wayfair Reviews
Wayfair has a 1.5 average rating from 2,242 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial