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Anonymous
Usually I am a big fan of Wayfair- 5 stars but this makes me rethink buying from them. At least don’t bother buying their warranty. Update - Wayfair isn’t responsible for a split system air conditioner I purchase 2022, I purchased the warranty through them for 5 years- parts, labor, full coverage. Year 2 AC stops working. Call Wayfair- then turn me over to insurance co. Send out people to repair. 3 weeks in, they say can’t repair/will replace? Insurance company said it’s too costly to fix- send a check for unit. Now I have $ to purchase a new unit””” but how about $2,000. To install. The insurance company said it wasn’t worth it to them to repair or replace so here’s the money for unit only. How about the money for the left over 3 years of warranty? How about the 2,000. For install. Both Wayfair and their insurance company won’t do a thing. BUYER BEWARE! Forget the insurance don’t spend the $.
6 months ago
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Wayfair has a 1.5 average rating from 2,252 reviews

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