I placed an order on 29th May 2024 for dining chairs because it was showing in stock and estimated delivery on 7th June 2024. I checked online today 6th June 2024 for tracking or estimated time for tomorrow, it was now showing estimated delivery on 26th June 2024!! I didn't receive email about the change in order status!
So I tried to contact them on online website chat, which still says "Unfortunately your item has been delayed. Your new estimated delivery date is now June 7, 2024. We'll send an update as soon as your item is on its way so you have the most accurate delivery estimate possible."
I had no option but to cancel the order as it will be just too late for me to accept the delivery that late! Shockingly, if I go on Wayfair website and look for the same chairs, it is saying estimated delivery of 11th June 2024!! It appears Wayfair is misleading their customers for showing estimated delivery as early as possible, get money first then deliver the stock as and when they want to! When I reported to WhatsApp chat, the customer service "copy & paste" default answer as below:
I will make sure our website is updated asap. We are a dropship company and we do work with third party warehouses. We rely on them to ensure that all stock levels shown on site are accurate and up to date. They are supposed to update their inventory levels every 24 hours and I am sorry that this has not happened in this case and you have been left disappointed. Please be advised that when these instances occur they are made a note of and reviewed".
5 months ago
Wayfair has a
1.5
average rating
from
2,252
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.