Worst shopping experience in my 42 years of life. Ordered this set of chairs along with a patio table and benches, and a couple days later saw they were listed as out for delivery in California... problem is they're supposed to come to Wisconsin. So I started a chat with Wayfair to let them know something appears wrong. My patio set is out for delivery here in Wisconsin but these chairs are out for delivery in California. It's fine I'm told, they're on their way. Hours later I get my patio set, then get confirmation my chairs were delivered too, with a picture of someone else's house proving it. I reopen a chat and this rep tells me they were delivered to the address on my order, so Wayfair doesn't have to do anything to fix it, they don't have to refund or replace them. Completely unprompted this rep told effectively said whatever, you deal with it, Wayfair doesn't care. I will have to retrieve them myself... in California, from Wisconsin. Of course, I have my order info showing the actual correct address in Wisconsin, where the rest of the order was delivered fine. Had the rep made even the slightest effort to see what happened it'd be clear this was their mistake. End chat because I have a short webchat for work, in customer service myself where this kind of behavior would earn a chat with the company president. After work, reopen chat to get something figured out. New rep, trying to be helpful and doesn't see this as my mistake, but they can't do anything for three days. So the chairs I ordered are confirmed delivered in the wrong state, I was initially treated like my business didn't matter and Wayfair didn't care about fixing this, and ultimately I'll just have to wait a week after ordering before they'll attempt to make things right. This has been a truly terrible experience that could have and should have easily been fixed after I told Wayfair early on that something didn't appear right and they might have fixed it to prevent the mistake, or when I told them things were delivered in the wrong state, or when I once again tried getting help with what I ordered. Zero star experience. Will absolutely recommend everyone I know avoid Wayfair, shop absolutely anywhere else. Fully intend to post this review all over, to hopefully prevent anyone else from the same terrible service.