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Anonymous
DO NOT USE WAYFAIR! The star rating on their website are fake. The sales team and customer services are unfriendly and unhelpful. Also if you make the mistake to save your card details on their app, they can go ahead and place an order for you without your consent! This is the first time I was going to order from Wayfair.co.uk and I had a discount code as a first time buyer. However, I noticed that the price for items tend to fluctuate alot on their website. The desks I wanted to order had gone up in price over night, therefore I decided to call their sale line to speak to someone. This is when the nightmare of placing an order with Wayfair.co.uk started. I called their sales number and explained the cost of the desks had gone up and needed some help as the app was still showing the correct price but when I tried to pay the cost was changing in the basket. The sale lady reassuring told me that she can place the order for me over the phone. We discussed everything including the price and I gave her the discount I had. But when she placed the order she told me the total cost and it was the new increased price! So I explained to her again that the purpose of my phone call was to get my order completed at the correct cost as per what was still in my basket and she said that she can't do anything about that as the prices change on Wayfair! I, therefore told her that I was not happy to place the order at the increased price as it was ethically incorrect! She couldn't cancel the order and transferred me to customer services without any explanation! So once again I had to explain the full situation to customer services again. They went ahead and cancelled my order luckily without too much hassle. After all that, and naively with faith in the modern day customer services, today I tried to place the order once again. Ofcourse, my discount code would not work so I tried to simply call Wayfair and hoped it would be corrected but instead I was accused of lying and the phone was disconnected on me 3 times by 3 different customer services/sales reps! It was shocking. They are willing to lose a £850 sale for the sake of not giving me my first time customer £15 discount! I will certainly not be spending any of my money or time with this company anymore! My advice is that you shouldn't either!
4 months ago
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Wayfair has a 1.5 average rating from 2,252 reviews

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