Decent furniture - incompetent company. The furniture is decent, but the delivery and customer service is some of the worst I've ever experienced. The incompetence is just... through the roof. I ordered a couch from them, which should have been in two boxes (Box 1/2 and Box 2/2). They sent me Box 1/2 three times. When I realised this and asked them to pick up the extra boxes and send me the parts I needed, they sent someone to pick up the extra boxes and... radio silence. I reached out again, to much confusion, and then again. Finally, they told me they were out of stock. Oops. I emailled back to try to figure out how we would resolve this - should I choose another couch? And then, as if by magic, they sent the couch again. The whole couch. Both boxes. Box 1/2 and Box 2/2. I fished out the two pieces they actually needed to send me, and I asked them to come pick up the extra pieces. They said: yes, we're coming to pick up your memory foam mattress. What? What memory foam mattress? Four emails later, they're still confused, and I'm still saddled with massive boxes while I wait for them to come back for a third time. I then caught them on the WA to figure it out, and the customer service rep told me there was no such order and thus they couldn't do anything. They also refused to escalate it to a manager. They did, however, refund me... for a different item, which was much much cheaper. Well. I guess I'll use the random (much cheaper) refund to get someone to pick this up and dispose of it. (By the way, a second delivery didn't arrive and needed to be chased multiple times, but they did at least send the correct thing.) I'm beginning to think they're using faulty AI, because no way could thinking people find this so difficult to resolve. I strongly suggest not shopping with Wayfair. You might get decent furniture, but you'll also get a headache for it.