I’m a professional designer. I specialize in helping people with tight budget. My client lives 3 hours away from me and has a $20K budget. Since COVID - I became accustomed to designing spaces via Skype or FaceTime. I ordered furnishings for the entire home except bedrooms including 3 sets of large prints. I called Wayfair to ask about an exchange for the exact same canvases and was told I had to pay the $83 return shipping. I asked the young lady Jasmin if it could be waived this one bc my client needed every cent. She argued and said no. I asked for a supervisor because I had no idea about their return policy. Through the years I have kept items, donated them or simply put them in my storage. She kept me on hold for a very long time. Finally when the supervisor came the line he always very aggressive and stern. I explained that there was nothing wrong with them and my client was receding merchandise daily. Could they just take the large pics as I was ordering them again smaller. I emphasized that I loved the pictures and so did my client. He said three times they are not Amazon or any other online company but they are Wayfair. He said if they let every customer who wanted to return pieces they’d go out of business. I conceded and explained again that I had no knowledge of their return policy. I’m typically very good at reading descriptions of products. He said it’s such a small amount why should they take back the beautiful pictures when they did nothing wrong. I agree but asked for this concession. He told me he was putting a note on my account that this one time credit was it. He further explained that he saw that I had purchased over $50K and did not return. That’s why he was believing me the $83 refund. I placed another order for the same pictures and a few more items. Jasmine must have lied to him. I am left with a very bad impression of Wayfay. Tomorrow I will call them and advise to charge my credit card the $83. It’s a shame. Use Macy’s or another creditable company. Sadly enough Wayfair is not customer friendly. There was no need to insult me. I really cannot believe it.