Aside from being more expensive than all other comparable companies offering the exact same products, Wayfair's delivery service is absolutely horrid. To begin... their drivers are rude and not the slightest bit customer friendly. I am a designer and this time I spent around $15K on their site with no special treatment, no incentives or bonuses, none of the things that Amazon offers. Their regular delivery partner is bad enough, leaving items just inside the gate of the small apartment complex, or heavy boxes at the bottom of the stairs, or just randomly scattered around anywhere but at the front door of the unit. And their "white glove" delivery service requires that someone be at the property to accept delivery during a window of time that could be as early as 7am. Despite giving the idea that the customer has any input in the delivery time, they do not. You get what you get and you deal with it. If you do not live at the property where the items is being delivered (ie, if you are a designer like me), this can be extremely inconvenient. You can expect drivers to (1) call 1 time, leave no message, no text and if you don't answer you don't get your delivery, (2) show up outside of the scheduled window of delivery time and leave if you aren't able to be there at the time they are, (3) cancel deliveries at the last minute with no explanation. I experienced all of this and more. I called until I finally reached the Service Supervisor who helped me get my items re-scheduled for delivery, I received a confirmation for delivery, and the next morning both items were canceled and returned to the warehouse. Putting me 3 weeks behind on my design job and requiring that I start over ordering a dining table and sofa from someone else. To top it off... I still gave them one final chance to do right by me, I ordered one final sofa from them ONLY because they offered the earliest delivery date, and they immediately canceled my order and emailed me to say they will no long accept orders from me!!! Just can't make this up. THEY ditched ME after I spent tens of thousands of dollars on their site, and after they screwed up my deliveries over, and over, and over again and literally NO ONE at Wayfair would help me. Use literally ANY other company but this one, trust me.