I recently furnished my entire house and purchased numerous items from Wayfair. Unfortunately, I found that many items were falsely advertised as being of better quality than they actually are, and several arrived with defects. I was particularly disappointed with the term "solid wood," which often turned out to be particleboard. I ordered a bed for my son that was supposed to arrive in a week. However, when I tracked the order, it showed a delay due to damage caused by the courier. I contacted Wayfair and requested that the damaged item be returned to the manufacturer for a replacement, along with a prompt shipment of a non-damaged item. While they did return the bed to the manufacturer, they failed to initiate the shipment of a replacement. The bed reached the manufacturer on October 12, and after noticing no further updates, I called Wayfair. They informed me that the item was no longer available and apologized for the delay in shipping the replacement. Now, the new delivery date is set for November 20, accompanied only by verbal apologies. While browsing online, I discovered that the same bed was available on their website for delivery on November 12 at a reduced price of about $40. When I contacted customer service, I received more verbal apologies but was unable to cancel the higher-priced item scheduled for November 20. Additionally, I ordered a couch that was set to be delivered on November 9, but I received an email nearly 24 hours prior notifying me that the delivery had been postponed to November 16. Again, I was met with verbal apologies. Ultimately, Wayfair offered a 10% discount on a future purchase as compensation for the miscommunications and issues I encountered. I believe it's time for consumers to reconsider supporting large corporations that prioritize profit over customer experience. Our investments are merely a drop in the bucket for them, and empty words are insufficient. I recommend exploring smaller companies or supporting local businesses instead. If you’re a fan of IKEA, you might find Wayfair to be a suitable alternative, but I urge caution based on my experience. Good luck!