Terrible Customer Service and Lack of Support from Wayfair I am extremely disappointed with the way Wayfair has handled my recent issue. After reaching out to their Resolution Management Team multiple times and even escalating the matter to the CEO, it is evident that the company is not willing to offer satisfactory support to its customers. The issue, which should have been simple to resolve, has dragged on for over a week, with no meaningful resolution offered. Despite my repeated efforts to highlight my concerns, I was met with rigid policies, slow responses, and an unwillingness to consider reasonable alternatives. The only “solution” provided was to return the item for a refund or purchase a new item with a minimal 10% discount—neither of which addresses the inconvenience caused. Wayfair’s refusal to offer effective communication (no phone support from their Resolution Team) and their inability to provide solutions that truly support their customers reflect poorly on their commitment to customer service. Even when I reached out to their CEO, I received no response. This experience has been frustrating and unnecessarily complicated. I urge potential customers to think twice before making a purchase from Wayfair, as their post-sale service is severely lacking. I will continue to share my experience on various platforms to ensure others are aware of the poor support they may encounter with this company.