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Darren
Wayfair partnership with DX doesn't work, communication is non existent. They try to deliver on different days to that specified in messages and then have you running backwards and forwards on the wrong days at your expense. More seriously when you try to cancel and obtain a refund Wayfair customer services from the operators to the management say that you cannot cancel once the item has left their central depot (usually within a couple of days) and that their terms and conditions take precedent over the consumer credit act! which actually gives you 14 days. I will get a refund but Wayfair are aggressive in trying to avoid there statutory obligations under the Consumer Credit Act. They are in breach of the Consumer Credit Act and they try to charge the consumer for exercising their rights.
7 years ago
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Wayfair has a 1.5 average rating from 2,242 reviews

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Alice, Customer Support

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