If I could give zero stars I would do. I ordered a product in October was advised I would reverie the product in 2 weeks. As the time approached I got an snail trelling me that the product had been delayed a further 2 weeks. Again as that day approached I got another email telling me the product has been delayed followed by another delayed delivery email. On the 13th December I received an snail to say it was on its way and would be with me for 20 December and that I would receive an email before this date advising when it was with customs. I received no further emaill so yesterday on the 20th I looked at the tracking number on UPS and it said it had been delivered to an address in Germany! I live in the UK and my mailing address was the UK! So I called Wayfair who told me it was delivered already. I said I know but it was delivered to Germany! Oh yes said the lady, I will check what is going on. After being on hold for 15 minutes she cane back and said that it was the wrong tracking number that was not for my product. And they had to check where my product was a they didn't know! I said ok I'm not happy with the service you were quick enough to take the money and it's now 2 months since you took payment and no product. But agreed for them to check and email me. That evening I received an email to say that they did not know where the product was and they could not track or. That they had ordered another product but this would not be with me until February! If I wasn't happy about this that they would see if they could give be a refund. Why there is any question about giving me refund when all the issues have been from there end is beyond me. I emailed to say they needed to refund me straight away and I got a response to say I would know in 1 day if a refund would be possible! This is the worst service I have ever received from any company. They lose the product but they may or may not give me a refund! DO NOT USE WAYFAIR!!@