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Jane
I ordered a console table and a delivery date given 5th April. When I used tracking Ref in the email it advised the order was out for delivery on the 4th April. I waited in, no delivery but a card in letterbox stating no one home. No one rang my doorbell. I then waited in all day on the 5th and kept checking the status of the delivery online. I saw at 5.35pm that the app said delivery was attempted at 5.04pm. Not true I have waited in all day. I contacted wayfair and a member of management team only solution was I would have to wait in all day tomorrow. I explained I couldn't wait in for yet another day but he just kept telling me that was only solution or could a neighbour take delivery. I asked him to arrange a time slot but he said he couldn't so it could be anytime of day. I found his manner patronising and annoying. Eventually when he insisted his solution was someone had to wait all day AGAIN that I had no choice than to cancel the order. I am most dissatisfied and will never use this company again despite I have made many purchases before and like their products. In this day and age it is unacceptable not to even provide approximate delivery time and I have wasted 1 & 1/2 days when it is a lie that the courier attempted to deliver twice. I was home and on my letterbox is alternative flat no. For deliveries as well as my mobile number. Very very angry that my time wasted and could not receive my purchase.
7 years ago
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Wayfair has a 1.5 average rating from 2,242 reviews

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