I feel that Wayfair is dishonest in their business practices and borderline fraudulent. I ordered a recliner on May 4, 2017 that was suppose to arrive on June 2, 2017. I was given a tracking number so that I could monitor the delivery process. On the day it was suppose to arrive, the tracking process stopped. I reported this to the company and they gave some excuse as to why it didn't arrive. Because it was so heavy it was going to take longer. My question was if they knew this then why would they give me an inaccurate arrival date. I asked for compensation and they said that they would credit my account 15% and that the new arrival date would be June 9th. It is now June 13th and no word. When I email Wayfair they give me a scripted response, "We're sorry and we are looking into this". Baloney! It shouldn't take them this long to figure out where my recliner is. I believe they oversold and it is out of stock. After I read other reviews of similar situations I have cancelled my order. I WILL NEVER ORDER FROM WAYFAIR AGAIN AND PLAN TO SPREAD THE WORD! BBB here I come!