i ordered a desk from them for next day, it was in a damage box open the box the item was damaged, to tell them have to wait 24-48 for a reply they offered to give me 50% or a replacement so i told them i wanted a replacement, no point having 50% off if i cant use it because its damage. so i tell them what piece i need, the main piece for the desk the wooden part, as all the other parts are metal, to which this wasn't good enough, so 5 days later i get a email saying they want to know the number piece on the instruction book. so I'm having to open the box up and get the instructions just to tell them its number 1. are you joking me. still waiting on a reply.