an infuriating company to deal with. and i've not even placed an order - my review is valid since pre-sales is still very much a part of the experience. it's all very well having a nice looking website/mobile app, but if a company can't deliver the underlying service, there's a problem and people should know about it. the short version ... if you find something on their website you like, but it's out of stock, don't bother setting up an "in stock" email alert. go elsewhere. save yourself potential grievance. the stock status means nothing. .... so i wanted a recliner. and quickly. quite a challenge since the furniture industry works at such a glacial speed, sometimes taking months to get a piece of furniture from a supplier. wayfair looked to be the solution. i found a recliner i liked. while out of stock, it was back in stock 4th october, a week from the day. i sent an email asking how long it would take to ship once in stock. 4 days later ... 4 days! ... i get a reply saying 17 days to ship !!! but that fact alone didn't annoy me as much as they wouldn't offer an expedited option. i don't know why. i was just told bluntly, we don't offer that. so time passed. a day before the 4th october, i got an email saying this item had come in stock - and then right back out again as all stock was allocated to existing orders !!! stock will be back 4th december !!! this means wayfair knew full well, a week before 4th october that the stock coming in would only cover pending orders and there wouldn't be enough stock to allow new orders to be made. yet they still listed this recliner as coming in stock on the 4th october. for how long i don't know. could have been months. so i wasted a week waiting for this recliner to come in stock only to be told i had to wait another 2 months. i phoned up, annoyed. the customer service rep told me everything was fine. the chair was still coming in on the 4th, and would be available on the website to order. so the email was wrong. on the 4th october, the stock status switched to "in stock 4th december" ! thank you for this wayfair. here are the problems i think this company has: * not putting enough money into their business to provide a good experience for customers. 4 days to answer an email, 17 days to ship an order. if they are that busy, they should scale their business accordingly. and offer an expedited delivery option !!! * internal communication is poor. one customer service rep says one thing, another says something else. * inaccurate and sometimes just plain misleading stock status on website. * questionable supply times. they told me 6-8 weeks to get new stock in. another company that stocks this recliner quoted 2 weeks from supplier - as it was the base model - i.e. not custom made. this company gets a 1 star for wasting my time and having such an indifferent attitude to the service they provide. the recliner is question was: Boston Leather Layflat Recliner Chair