THIS HAS BEEN THE ABSOLUTE WORST COMPANY I HAVE EVER ORDERED FROM. My fiancé and I ordered a 6 person sauna, 6 weeks later it came in. We were so excited. I hired a couple of guys to assemble it for us. 30 mins into assembling they realized the instructions were missing, however they kept building. I sat outside with them googling YouTube videos trying to help them make sense of how to assemble this. SIX HOURS LATER, WITH SWEAT POURING OFF OF ALL OF US, THEY CAME TO A HAULT ONLY TO FIND OUT, PIECES WERE MISSING! WOW!!!! We contacted wayfair and also the company the sauna came from, Golden Design in California. Golden Design said there is nothing they could do for us because they only sell to companies such as wayfair, not directly to consumers. We were told by wayfair a replacement sauna would be in on a specific date (4 weeks) and also they will hire a team to come assemble it for us as well so we did not have to pay again for assembly. You guessed it, that didn't happen!!!! There are 6 boxes total. 4 of them were delivered at my house 5 weeks (1 week later than we were told). We contacted wayfair yet again to tell them about the other missing boxes, and there response was, "we have no idea where the missing boxes are, we will let you know as soon as we find something out!" Apparently they reordered the missing boxes because 1 week after (6weeks into the second process) they showed up on our doorstep from Canada. I then reached out to Shane McDonald and asked him when they were going to send guys out to assemble our sauna now that we have all of the pieces. He told us he was having a hard time finding anyone in our area to do so and asked if I could find someone. I did, they were going to charge $500. I emailed Shane this information, and no response for 2 days. I continued to email him and still nothing. I had the guys come to my home to install the second sauna, they started taking the boxes apart. The very last box, leaned up against my wall, was completely destroyed. Being hopeful we opened the box and were appalled at what we saw. As you can see in the pictures, the sauna was completely destroyed. The screw holes were so messed up that screws could not even go into them. There were chunks of wood missing (it looked as though it was stabbed by a fork lift.) The box was so dirty it stained my garage wall, that now needs painted. We looked carefully at the other pieces of wood and found damage to another piece of this sauna. It was cracked all the way down one side. I contacted Golden Design again to let them know what a horrible job Wayfair was doing, hopeful that this time they would be able to help us. Wow was I wrong. Steffen said, "you'll have to contact Wayfair because we are not responsible for any damages." I contacted wayfair again, this time being put on hold because managers were in a meeting. Finally I spoke with a manager. She informed me that I, the customer, would have to contact the delivery company THAT THEY HIRED to get my garage fixed back to its normal state. WOW, I AM SHOCKED THEY DONT TAKE RESPONSIBILITY FOR THEIR ACTIONS. THIS IS A COMPANY THEY CHOSE TO HIRE TO DELIVER THIS TO ME AND I HAVE TO SPEND MY TIME CONTACTING THEM. Now, 3 months after ordering our sauna, we are without a working sauna, we will never get back the hours we have spent on the phone and sending emails back. We, however, did manage to obtain a messed up wall in our garage and a ton of built up anger. We are currently in the process of getting the disaster in our garage cleaned up and a full refund. SAVE YOURSELF FROM THIS COMPANY. PLEASE SHARE THIS WITH YOUR FRIENDS AND FAMILY. YOU DO NOT WANT THIS HAPPENING TO YOU AS WELL!!!!!!!