Ordered bed base and mattress, my son however duplicated the order, told Wayfair within the hour, to be told the order was on its way. The bed base arrived in a few days, but not the mattress. Was told after a lot of chasing it missed the shuttle?? After a couple of weeks still no mattress. Contacted them, they then told me as I had cancelled the order, they had sent it back, considering i was told my order was on its way.. But i could cancel the mattress if i wanted to, i said please collect the base, and was told i have to pay £20 to do this. I said i would accept the mattress as i did not trust to get all of my money back after the fiasco. I finally got the mattress to go with the base. So now we have two, new beds complete. With the one my son ordered as well..