After much deliberation I ordered a garden bench from Wayfair and although it was delivered on time the courier dumped it by my front door where it was visible to passers-by. Luckily (or so I thought) it was still there when I got home from work. I could have forgiven this but for the great disappointment of being sent the wrong bench. Ok here we go again with another email to an online company although I did receive a response quickly to actually get my refund required a demonstration of perseverance and resilience never before executed. It involved several emails and a phone call to my bank to provide an ANR number (nope me neither!). Wayfair did not arrange a collection for their item and instead told me to dispose of it by any method I saw fit. So I asked my friend (he is the proud owner of a power tool) to assemble it but this too was fraught with difficulties as the pieces of wood were not the correct size, no pre drilled holes etc. and after a few attempts it was reduced to kindling for my fire. With the benefit of hindsight I wish it had been stolen when it was left unattended at my front door by the courier. Will I buy from Wayfair again? Nope not on your sweet Nelly :-(