Honestly the most shocking and unprofessional service I have ever received. Ordered a bed on 13th November which was subsequently delivered on 19th November. Upon attempting to assemble the bed it was clear that they had issued incorrect parts which meant that we could not finish assembling the bed. Spoke with customer service the next day who are very 'sorry' and are working with their supplier to issue us with the correct part however that this is potentially going to take 3 weeks to reach me!! Ironic really seeing as I could re-order the bed today and receive the bed in 3 days? I have tried to raise a formal complaint, to which I am told again that they are sorry and understand my frustrations but 'this is what the system says'. The quality of the product would be great; if all parts were present however this service will deter myself, my family and friends from EVER ordering from Wayfair again.