I sent an email asking if they would lower the price on a specific pair of lamps. The email I received back was written so poorly with horrible grammar and rude (!!) gestures. "We don't change prices!!" Well, technically you do. Because my email was prompted at looking at the sales ad you sent me. You had discounted prices on many lamps. So actually my request was quite reasonable. If you want to improve on your customer service skills a proper email would have read more like this: "Thank you for contacting us! I've taken the time to research your request, and unfortunately I do not have a better price to offer you on (name product specifically) at this time. We appreciate your business! Please let us know what we can to to serve you! And sign off properly. I got what looked like a response from an angry storefront owner who would just as well yell at you to your face vs offer a sincere desire for helping me.