Placed an order on November 29th had a delivery date of December 5th. Tracking said items would arrive by that date until the date when all of the sudden the date of delivery vanished. Called customer service the lady was very nice explained that fed ex was 5 days behind....ok no big deal Dec 11th I get the first item, go to build it this item requires two boxes. Next day the second item arrives Dec 12. its now Dec 21 and the second box required to built my hall tree still has not arrived. I called Customer service last week and was told it would be here by the 19th!!! Will never order from them again, what am I suppose to do with half a hall tree?????? And they charged my credit card. DO not use this site they will rip you off and blame the delivery company.