Disappointing customer service - bought from them a few times before and lucky for us we liked the products. This time, the colour received was much much darker than the pic online and it's not my monitor as I shop online frequently without this issue. Customer service insists there is not a colour difference and that I have to pay returns postage. I don't mind doing this if the seller is not at fault but they are advertising falsely! (The product description is also 'light grey' but the rug I received was dark grey) Because they have refunded me for the rug (minus returns postage) I am not able to leave a review on their website, so some other poor soul will order what they think is a lovely pale grey rug and go through the same thing. Will not be buying from them again.