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Aneta
Buyers beware. The furniture might seem appealing enough to take the risk and buy but believe me, it's not worth it. I ordered two furniture pieces at the beginning of December which both got lost in the process. Now we could argue that it was the delivery companies fault, but Wayfair has signed up for the lowest levels of SLA's with them in the first place. Which means that the delivery, while tracked, have no customer services, delivers the worst quality or loses your parcel in the process. My parcels got lost in the process. Customer services are great, they remain patient and try to resolve the issues but there is only so much they can do with all the limitations of their company. So furniture got lost, they order a replacement which arrives 6 weeks later and totally damaged (every piece was chipped!!). So i requested a refund and return which is now again pending due to their inability to involve a decent company that takes care of the collection. They involved UPS which doesn't even give you a window as to when the collection takes place so they made me wait on the occasions at home, didn't even bother to ring the bell if they showed up at all. Appalling.
5 years ago
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Wayfair has a 1.5 average rating from 2,242 reviews

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