Like others below, my main problem with Wayfair is their delivery service. While I know this is outsourced to a different company, I think that if Wayfair chooses to work with this company then they are an extension of their brand. After my experience I would never shop with Wayfair again. I ordered a bed with them for my new house. I got an email to say the delivery would be made between Thursday and Monday. The problem was we weren't moving into our house until Saturday. So as it said to email the depot directly for any queries I emailed to let them know there would be no one there until Saturday. They emailed back to say delivery would be scheduled for Friday and if I wanted a Saturday delivery I needed to speak to Wayfair. I spoke to someone from Wayfair who told me they would try to get me a Saturday delivery, however on Friday I got an email from the delivery company to say they had attempted a delivery on Friday and no one had been home so I needed to rearrange. That seems like such a waste of time and money for them to have done that as they had spoken to me and knew no one lived at the address on Friday. I then arranged a re-delivery for the Monday and arranged to work from home to wait for the delivery. The driver turned up over an hour after the two hour time slot I had been given with no apology or explanation. I was on a conference call at the time as they weren't expected at that time so had to let him in and just ask him to leave the bed in the hallway. After my call I went out to look at the bed and realised not only was it the wrong size but it was completely the wrong bed. When I rang customer service they said that no one could come back on that day to pick it up and they couldn't collect on Saturdays. I told them I can't work from home again so now I am stuck with a bed in my house that they refuse to pick up. The service is ridiculous for people who work Monday to Friday and they are so inflexible considering it was their mistake. I will never use Wayfair again and most definitely will never use their courier Panther who are terrible.