I ordered a product from wayfair, received a text from the delivery company 2 days later to say my item will be delivered between a 2 hour time slot, the slot goes by with no delivery made. I call wayfair and someone told me it was still out for delivery and would be with me by 8pm. (2 hours after my delivery slot closed). By this time wayfair were closed, so I called again on Saturday to find out what was happening, however this was pointless as all they could do was send an enquiry to the delivery company. I then had to wait for someone to contact me. Come Monday afternoon with no response I call for a 3rd time. They say there's still no response, I asked if there is not a contact number I can call myself to sort this out. Apparently not. I found an email address to email the company directly. I ask when my delivery will be made, they respond with it can be put out for delivery tomorrow (wednesday) 5 days after my delivery slot I had received! I said this was ridiculous as I would have expected it to be first thing Monday morning considering it should be delivered Friday afternoon. This should also not be the case for me to have to chase 5 times to even get an answer! The delivery company then come back to me at 12.22pm saying it was out for delivery today (tueaday) and would be with me between 10.53am and 12.53pm, now dont get me wrong but for someone to email you 30 minutes towards the END of your time slot is ridiculous, therefore I wasn't in. I then get a call to say my delivery had been left outside my door. I rush home to make sure my daughter's cot that I had ordered got brought inside. Shock after all the hassle I had received just from getting the orders it was then dented. After all the hassle and the fact the cot was dented, I immediately rang and wanted a refund as this was beyond ridiculous now. Would never use again.