Ordered a dog basket that came but the mat was too small...contacted them and they said that they would order one of the right size..since then we realised that we had made an error in our measurements and I emailed them to request a refund and would they send me a return label so that this could be done.In fairness they emailed to confirm the correct size of mat would be sent within days but didnt matter..we had ordered a basket that would not fit....our fault.Next email said it had refunded the £202 to my account and that there was no need to return the bed..we could keep it or dispose of it.This is alledegly a £200 dog basket!I decided to do some searching on the net and found the very same dog basket for £55 from the company that was advertised on the packaging that the basket came in.So they are buying from this company (could be their own company under differant umbrella)and marking up to £202!! no wonder they told me to dispose of it.....something very wrong with this online retail outlet...but hey i got a supposedly £200 dog basket for nothing.