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Anonymous
Rude customers service. Said that my package was on the van, got a delivery time could track the driver and the parcel never turned up. Then when I rang they said it had not been put on the van. (It was next day delivery item). Everytime I rang constant lies - in the end apparently it got “lost” so agreed to send me a new one. In the end I waited 2 weeks to get one coffee table. Which for 130 pounds wasn’t great quality anyway! After all that I never even got a sorry or anything from customer services, I work in retail and I would never treat my customers the way wayfair do. Do not trust this company! Was told everyday I would get a phone call for updates and I never got one... you have to chase them not good enough at all!! They blame the delivery company and the delivery company blame wayfair.. sort it out!!!!
5 years ago
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Wayfair has a 1.5 average rating from 2,242 reviews

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