I purchased a pillowcase which on its own would be a reasonable quality. However, it was to go with Belledorm sheets with a 600TC. The differences in the TC was definitely noticeable and I therefore decided to return the pillowcase. This is where Wayfair failed very badly. The Wayfair return policy states "Please note you are responsible for the cost of returning items. “If you choose for us to arrange for them to be collected” and/or shipped the return shipping charge can vary between £4.99 - £14.99. I contacted Wayfair advising I did not "choose" to use their collection service. Wayfair then refused to provide a return address stating the only way to return an item is to use their own service with the carriage being deducted from any refund. I checked the cost Royal Mail signed for service would be £2.03. for the return of my single pillowcase. Buyers beware returning items using Wayfair's return system is very costly. In my case not worth returning the item! I have now looked on the internet and was shocked at the number of people with the same complaint (many even charged when the item was returned as faulty). Wayfair this is a "TOTAL RIP OFF" and not what you would expect from an on-line company where people can't see before they buy.
5 years ago
Wayfair has a
1.5
average rating
from
2,242
reviews
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