Absolutely shocking service. I ordered a sofa one month ago that still has yet to arrive. After initial delays in shipping (whatever, it happens), it was transferred to Hermes for delivery. Hermes held it in their local depot for weeks; after complaining to Hermes, they told me it was Wayfair's fault -- they noted that Wayfair sent it via small parcel courier (yes, a sofa is a small parcel apparently!!) and was too heavy for their day-to-day deliverymen. After notifying Wayfair of this, they lied and said that Hermes had attempted delivery multiple times (verifiably untrue), and unilaterally decided to ship me a replacement sofa -- via the same shipping method as before! Unsurprisingly, it's now stuck at the Hermes depot - just like before. I am truly shocked at the sheer incompetence I've dealt with during this process. Wayfair is a truly reputable and excellent company in the US -- what on earth happened with their UK outpost?? Will absolutely be the last time I order from them...beware.