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Anonymous
I hope this review will help those who were sent a wrong and much cheaper headboard than what they ordered but did not even know this and seemed happy with what they were sent. I recently ordered a Ryan Upholstery Headboard but was sent one that I initially thought was wrong in color only, so I called Wayfair to ask for a replacement. The investigation later, however, was that the correct item was sent and the replacement was cancelled. Because I truly believed the color was not the light grey I order, I examined the headboard shipped to me more carefully with reference to what is advertised on Wayfair’s website about this Ryan headboard. It turned out not only was the color wrong but the item was not ‘Ryan’ at all, but seemed to be a much cheaper headboard called ‘Cynthia’. I went through the reviews on the Ryan headboard: some complained that their Ryan headboard was wrong in color like I initially did; others said they were very happy without realizing the headboard was from a much cheaper series. (The Cynthia headboard and the Ryan one show apparent difference not only in linen but also the design like the patterning of buttons. I felt so sorry that such noticeable differences had not been realized by some happy buyers, who I think have been financially taken advantage of or cheated.) I asked for a full refund and thought it would help future buyers to write this review.
5 years ago
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Wayfair has a 1.5 average rating from 2,242 reviews

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