I have made several purchases recently from Wayfair and have found that Wayfair have been unable to deliver some of the items we have ordered mainly due to the courier company Hermes who have returned the items to you without trying to deliver them first. I have contacted Wayfair customer service on 5 occasions and tried to get the items refunded, I have met with resistance to this and in my last phone call with a customer services manager whose name is ‘Ben’ I have been informed that he would not agree to refund me despite the items being returned to him over 10 days ago. He would not agree to speak to me as I had told him I was about to take legal action against Wayfair and he made no effort to reasonably resolve the issue. I am owed £22.98 for the order 2962149354. I have tried now on 5 occasions to get this money refunded and have failed. Ben and his colleague Connor have told me that I need to wait 5 days for this to be ‘processed’ and that they could not confirm to me that I would be refunded – I am not waiting a further 5 days for the refund as I see this as an unreasonable delay to an already delayed refund.