BEWARE OF FAKE SALE PRICES
Placed order on Globo swing chair on a sale price, as Internet was playing up, phoned the order through. Next day it was cancelled by Wayfair via email. I checked site and the colour I’d ordered now showed out of stock due back early September. However another colour at the same price showed as in stock so quickly placed another order. Confirmation email showed that the delivery would be an extra couple of weeks. Also it wasn’t described as weatherproof so looked for the cover. Decided to call customer service and check that the new order would not be cancelled and was in stock before placing an order for a cover. Operator called the warehouse in Germany and confirmed stock availability, so I ordered the cover. I’ve now spent almost £650. The cover arrived Monday and an email from Wayfair arrived shortly after the cover, again cancelling my order for the chair that I’d ordered the cover for. Pretty annoyed I checked the website and the item in that colour was now out of stock and due back September. I called them and asked why I’d been let down again, they said they’d get back to me. Today having not heard anything, I wrote my first review, they read that and Calle me back and frankly I’m appalled at their excuses. Do you really think a different coloured cushion on a chair adds £200? If two colour ways can be advertised at a sale price and I can place two orders, why if they are out of stock by some mysterious mistake by the warehouse, on both occasions, can they not as a gesture of goodwill sell me one of the other colours instead at he same sale price Seems the reality is they don’t wish to sell ANY at the sale price and “Graham” a manager in customer service thinks that it isn’t a fraud to advertise, accept an order and take payment for items that they have no intention of selling at that price. Basically if I want said chair, I’d have to pay the full price which was an additional £200. Clearly I’m not going to do that as there are other sellers that are cheaper online. But that’s not the point. This is misleading to advertise goods in a sale and not honour the advertised price and pretend it’s a mistake. Once perhaps could be a mistake, twice after double checking stock, no. This is fraudulent and deliberate, otherwise they’d have offered to sell me at the sale price one of the other colour options as a way of apology. They were arrogant about supply and demand, in truth they believe they can sell them at £200 more than sale price so why would they honour their sale price to me. Basically they tempt you in and expect you to want the product so much you’ll cough up the extra money to pay full price. BUYERS BEWARE!
5 years ago
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