WE ordered and paid for a sofa on the 2nd July. We still do not have a sofa. WE gave away our sofa sets to charity prior to our first delivery date. Since 2nd July have gone through a catalogue of disaster, lies, misleading information, to be finally told that the Wayfair delivery agent had lost our sofa. Who can lose a sofa. Countless emails , telephone calls, missed delivery dates on a second sofa we are now in the hands of two senior managers who still do not have clue where any of our sofas have gone. This is the most appalling treatment handed out by Wayfair and it still goes on . Clearly Wayfair still do not have a clue what happened. Do they care. NOOOOO!!!!. People should be very careful of dealing with company as they take your money but do not deliver the goods. Is Wayfair using customers money to prop up their accounts. Apparently you cannot get a refund until the item that you ordered is returned to their depot. How is this possible when the item or items have been lost!!!!! There needs to be a high level government enquiry as to how this company operate in the UK .