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Jessica Wong
This is the worse purchase experience ever. Quality - First of all, I ordered a set of matching Chair, sofa and 2 loveseats. 3 out of 4 had problems. One had marks on the seat. The seam of the sofa already torn apart after a regular use of 2 weeks. one leg of a chair just won't fit. Not the worse nightmare, I also ordered a sofa bed at the same time. The delivery company broke the walls and door frames of 2 doors and left without letting us know. Wayfair tried to contact them for insurance coverage. But never get this resolved after 2 months already. Now they are telling me that there's nothing they can do about it and Wayfair is not responsible for the damage!! So, now we are stuck with the high damage at our cost with low quality furniture that we purchased. I don't recommend anyone to buy from them. It's very frustrating! That's not even the best word to describe the trouble.
5 years ago
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Wayfair has a 1.5 average rating from 2,242 reviews

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