I ordered a bed, and only received 2 out of 3 parcels required for it. I got in touch with them immediately, as the courier didn't have the third parcel. Instead of straight away sending the replacement part, they started an 'inevstigation' into what had happened. I found out myself by speaking to the couriers on their live chat, who told me the third part of the bed was never sent to them in the first place. Got back in touch with Wayfair, who said I still needed to wait for their investigation to finish. So I can't get the refund, nor can I get the final part. A few days later, they get in touch to let me know the investigation has finished, and indeed, my part has been lost (telling me nothing new), and would I like the final part of the bed? I say no, I would like a refund. Then, I'm told they will tell their courier to pick up the parts of the bed which I have received, and only then will I receive the refund. The courier has not gotten in touch yet, even after waiting 3 days (they said they would get in touch in 24 hours). So essentially, I'm stuck with half a bed that can't be put together, I have the head and foot boards of the bed and the slats, and nothing to put it together. I don't trust that I'll receive the final part, but I can't seem to get the refund together. Customer service one the phone was very short with me, the emails that they send to me are copied and pasted (and they don't even hide that by pasting with plain text?), so it's clear this is a recurring problem and they repeat the same thing over and over. Seriously, never again.