I bought an item on their site listed under a different brand name but in fact it was an item that could be bought elsewhere cheaper.
When contacting them they told me that is ok because it’s an agreement they have with the manufacturer.
But what about the consumer? Do we not have the right to know what brand we are buying? As a response they said I could return it at an additional cost of £4.99 or £9.99. So I should spend more money because they decide to dupe people? They said this is common practice but I have never come across this.
So if you’re looking at a blue swing seat branded as “SOL 72” it is in fact a Charles Bentley which you can buy for £69.99 elsewhere and not the £86.99 they list it at. Looks like there are plenty of other products they do this with so be on the look out.
I always shop around for the best value for money and being treated like this makes me pretty angry actually. Definitely do not recommend this shop.
5 years ago
Wayfair has a
1.5
average rating
from
2,242
reviews
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