I ordered the Daisy triple sleeper in June and arranged a delivery date as late as possible in July with the agreement that the bed wouldn't be set up until I moved into a new house on 2nd August - I wanted the kids to have a nice surprise in their new house. Anyway, on setting the bunk beds up there was a side panel missing off one of the drawers. Annoying, easy to make, but at £760 for the bunk-beds why should I? So I rang Wayfair to arrange a replacement. No problem, you'll have it by 10th August. Great. A follow up email from Wayfair changed that date to 11th Sept - not so great. Anyway, I wait. A few weeks later (mid August) I receive an email from Wayfair- delivery in progress - great. A day later an email- your part was delivered, well, no it wasn't. Not to the old house or the new house - the delivery address looks like a warehouse in Manchester not a normal house in Wiltshire. So, another call to Wayfair - oh it WILL be delivered and you'll get an email when it's coming. No email received, no delivery made so last week (mid Sept now) I rang again - a lovely Portuguese lass (I was expecting Irish) said she'd open an investigation into where the part went (no use to me at all) and get a new part ordered - much more use. I've had an email last week saying they've opened an investigation but no email regarding a re-order. Oh and to add insult to this, my Wayfair online account says I've had the part delivered. I'm still waiting. Basically folks, this firm, when something goes wrong, are utterly unconcerned. They've got your money and have no intention of rectifying whatever issue they have created. It's a real shame because this poor service will catch up with them in the end and folks will lose their jobs. There's somebody at the top laughing at us all. I've used them once, had this experience and wouldn't touch them again; not even with a bargepole if it had a bucket of bleach hanging on the end. My advice would be to mark and avoid them like they're a minefield.