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Anonymous
DOESNT EVEN DESERVE 1 STAR !! Ordered a bed and a mattress and told it would be delivered in two deliveries one on Tue and on on Wed. Got a text the day before to say it would be with me (mattress) and then a text on the day to say it would be there by end of the day - fab service and it arrived as stated The bed however has gone missing, no word of an ETA originally so had to wait in all day for delivery that didn’t arrive. Called customer services to be told it would be investigated... and this would take days to investigate and give the courier time to find it etc etc - crock of rubbish. As a gwg they sent me a 10% code off my next order - this will happen next to never!! Plus that would have to another 40 odd quid to avoid delivery charges and then again probably more lost items!! Got a text today (1st Oct) that bed would be delivered between 628 and 828 ... happy days ... sat waiting ... got an email at 7 that the courier had attempted delivery... ?! Strange that cos no one had been on my road never mind to my door - you think I would notice if not hear a delivery van!? Avoid like the plague - I will be getting a refund and shipping elsewhere This is not the first time Wayfair has been cr*p - my parents have used them twice and twice items have been damaged and a pain to return and refund !!! Steer clear !!!
5 years ago
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Wayfair has a 1.5 average rating from 2,242 reviews

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