So we pay for delivery service to deliver our order to our door. Wayfair took my payment sent me an estimated delivery date which was yesterday. Arranged to be home, but then nothing came. Now I arranged to be home for the delivery yesterday and today I had an appointment. Luckily the delivery man calls the intercom saying delivery, I then proceeded to open the main gate to our block. No delivery man ever arrived at my door or even came into the block. I waited few min then proceeded to check up on the delay. Got to the main road and no delivery van. The guy had already left. Now tracking email to track my parcel still says the parcel is somewhere in Germany Dortmund. So why is it also not tracking my parcel correctly. I called up wayfair n nice gentleman tried to assist me but said if the delivery man drove off he wont be coming back until Monday. Monday -Friday I wont be home as people obviously work and pay for deliveries to be dont at specific times when we can arrange to be home. No sry no safe place to deliver a big massive rug, Wayfair should ensure good customer service if they specify a specific date then deliver by that day or send a notification if it is arranged for an alternative day. This is my first EVER experience ordering from Wayfair and will definitely be my last. I just want my parcel now or full refund including my delivery fee as I was home and no one even came to knock on my door.