JUST DON'T buy from wayfair.
i made a really annoying and terrible experience with wayfair and would NOT recommend to use this company.
i ordered a book shelf and a small desk and both deliveries went completely wrong - one was late for days and i was never updated or informed properly. when it finally arrived, the screws i needed to build were missing in the parcel. i ordered the item over two weeks ago and i haven't gotten any screws to build up the shelf yet! i keep getting e-mails, telling me that the delivery is getting postponed from week to week.
with the other delivery - it took up to one week to find out where the package was delivered to. i was told several times that the parcel would be in a local parcel shop, i went there three times, even the shop keeper tried to help me and find out about the missing parcel. i called / e-mailed / messaged on facebook etc the delivery company many times to find out where it was. i finally found out that the parcel was shipped to my neighbours house and i didn't know anything about that.
as i have had troubles with both deliveries, the only thing that the customer service of wayfair said to me, was that they would send me a 10% discount for the next purchase. I never got that e-mail!!
Despite of that it only brought problems and stress with it, and loosing time and money. calling them, ordering their products, asking for any help or service just resulted in loosing even more time and being disappointed and let down. i am still waiting for the shelf-screws, i never got the 10% discount email which apparently was already sent a couple of times etc... everything very stressful and disappointing!
5 years ago
Wayfair has a
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average rating
from
2,242
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