If I could give it a minus I would. Placed an order for an oven and waited two weeks for delivery, to find out it was actually out of stock and it wasn't shipped in the first place. Called three times regarding delivery and was given two different excuses and the third person finally told the truth and said it hadn't actually been shipped. Tried to cancel on the second call and was told that they had actually shipped one oven out and to look out for it as the tracking wasn't scanned (which was lies) and couldn't process the cancellation. The third person managed to cancel it straight away! Don't think I'll order from here again. Too much back and forwarding and not getting a simple answer.