One star is for the very helpful customer service. However, the returns process lets Wayfair down so much so that we definitely won't be ordering from them again. One pair of curtains returned and we had to pay £40 returns fee. Likewise, £40 to return a curtain pole! That was bad enough, but then, despite receiving an email confirming that the order was complete (i.e. the return had been received - that took a further email from me querying why their email said "order complete" when it was meant to be confirmation that the goods had been collected, before they said that meant that the goods had indeed been collected - no it doesn't, not in my world. Why couldn't it just say "goods collected"?) the refund was not made to our account until I sent them a copy of that confusing email, confirming that the carriers had collected the item. Thankfully the lovely lady in Customer Service was able to help and arrange a refund, although she did say "the carriers must have 'forgotten' to tell Wayfair that they had the goods!" What? Not our problem. So, to sum up ... VERY, very expensive returns costs, confusing emails, carriers who 'forget' they have the returns - all that means no more Wayfair for us. Pity.