My son purchased an Ashely Furniture bed for me through Amazon, he asked if I needed a box spring and foolishly instead of double checking, I thought because it was a platform bed it would not be required, and said no. The bed arrived within a few days. Upon installation it was discovered I did need a box spring. We share an Amazon Prime account and I didn’t want him to know I was buying the box spring so I bought on Wayfair, big mistake. I purchased on 12/3, because it was Free FedEx 2 Day shipping. “Get it by Dec. 5th, it said. Well, here it is Dec. 8th. I haven’t been able to sleep at home all week. And all they could say is “delivery dates are estimates” I work at a fulfillment company. I would have paid for expedited shipping had their verbiage not sounded like a commitment. Each day I looked said it would be delivered the next day. It says it will deliver today. One can only hope. I will never purchase from Wayfair again. I understand drop ship. You can’t do business with people who at the very least don’t reach out to their customers. Bad business model when shipments are this late. This is why Amazon has such stringent metrics. Weed out the under performers. And because they put the Wayfair label on the product I don’t know who the shoddy mfg is!